Payment Terms

All products and services provided to the public by UVO will attract immediate payment prior to the start of training and assessment.

All products and services provided to the client by UVO that is based upon an agreed contract signed by both parties will attract payment terms of no more than seven days from date of invoice.

Course Payments and Refund Policy

To ensure a place in any UVO course, payment in full, prior to the date of the course is required. Should any course become fully booked, students who have enrolled but not pre-paid will not be assured of a place in the course on the booked date.

A current contact phone number must be provided to UVO upon booking. This is to enable UVO to contact the enrolled person in the event of any changes to the course location or other relevant course details.

Refunds will be given for any amount pre-paid provided that the enrolled student provides UVO with 48 hours notice of cancellation. Any enrolled student who is unable to attend a booked course must notify UVO by phoning 9757 2545 at least 48 hours prior to the commencement of the course, to be eligible for a refund. Cancellation of the booking without 48 hours notice will result in forfeit of any amount pre-paid.

Enrolled students may change the date of the course they wish to attend by phoning UVO on 9757 2545. Any such changes must be made at least 48 hours prior to the commencement of the course. If 48 hours notice is not provided to UVO an administration fee of $20 will be charged to the enrolled student. Enrolled students may only change the date of the course booking on one occasion only.

No refunds will be given if the enrolled student fails to attend a course on the scheduled date without notifying UVO. In the event of serious illness preventing the enrolled student from attending a course on the scheduled date, a Doctors certificate will be required to verify the illness and allow the student to re-schedule or receive a refund if requested. If a Doctors certificate is not provided, no refund will be given.

In the event that UVO cancels or re-schedules any course for any reason, enrolled students who have pre-paid will be eligible for a full refund.
Any refund due to an enrolled student, will be made within 7 days, providing valid bank account or credit card details are provided to UVO at the time of requesting the refund.

Certificate re-issue 
We remind all students that certificates are valuable evidence of the qualification or unit of competency you have completed and should be kept in a safe place. If they are misplaced we are able replace them but there is a re-issue cost of $20.00 per certificate which must be pre-paid.

Delivery policy
Once payments are made via website, an automatic receipt number will be generated as well as an automated email confirming payment. Receipt number can be used to contact UVO with your enquires.